1. Introduction
Welcome to Wellbody Physiotherapy.
We are committed to protecting and respecting your privacy, and ensuring that any personal data we collect is handled safely and securely, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal information.

2. Who We Are
Wellbody Physiotherapy
Email: shane@wellbodyphysiotherapy.co.uk

We act as the data controller for the personal information you provide to us.

3. Information We Collect
Through our website, we may collect:

Your name

Your contact details (e.g., email address, phone number)

Medical documents or files you voluntarily upload via our secure form

Only the documents you choose to upload are received.

4. How We Use Your Information
We use the information collected through the website to:

Respond to your enquiry or booking request

Understand any relevant medical information you provide voluntarily

Communicate with you about appointments or services

5. How We Handle Uploaded Documents
If you upload medical documents via our website form:

The files are sent directly and securely as email attachments to our email address.

Documents are not stored on the website or web server.

We use secure and encrypted email systems to protect your information during transmission.

All uploaded information is treated with strict confidentiality and handled according to healthcare professional standards.

6. Data Security
We take the security of your data seriously.
Our measures include:

Secure website (HTTPS encryption)

Encrypted email systems

Access restricted to authorised personnel only

7. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

Consent: When you choose to submit documents or information via our forms.

Legitimate Interests: To respond effectively to your enquiry or request.

Legal Obligation: If required to retain certain information to comply with legal or professional requirements.

8. How Long We Keep Your Data
Information submitted via our website form is retained only as long as necessary to respond to your enquiry or provide our services.

9. Your Data Protection Rights

Under UK GDPR, you have rights including:

The right to access your personal data

The right to rectification

The right to erasure

The right to restrict or object to processing

The right to data portability

The right to withdraw consent at any time

You can exercise your rights by contacting:
shane@wellbodyphysiotherapy.co.uk

10. Sharing Your Information
We do not sell, rent, or trade your personal data.
We will only share your information with other healthcare providers or third parties if you have provided consent, or if we are legally required to do so.

11. Cookies
Our website uses essential cookies to ensure proper functionality.
You can manage your cookie preferences at any time through your browser settings.

12. Changes to This Policy
We may update this Privacy Policy occasionally.
The most recent version will always be available on our website, with the effective date stated.

13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:

Wellbody Physiotherapy
Email: shane@wellbodyphysiotherapy.co.uk

If you are unhappy with how we process your personal data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.